Frequently Asked Questions
What is the paste made of?
Our paste is made from all natural ingredients keeping you safe from harmful chemicals.
It is made up of just distilled water, citrus and sugar.
Can I get SugarBrig'd while pregnant?
Yes, of course. SugarBrig is safe during pregnancy since there are no harsh chemicals.
Note: You may be extra sensitive during this time.
Can I get SugarBrig'd while on my period?
This is completely based on your comfort level. As long as you wear a cup or tampon, we will happily SugarBrig you anytime of the month!
Note: You may be extra sensitive during this time.
How long does my hair need to be?
The hair should be the length of a grain of rice. Anything shorter makes it too diffult to remove and can result in overworking the skin.
It is also recommended to not have the hair too long, as it will most likely be more painful due to pulling during application. You can trim at home before arriving at your appointment.
How long should I wait between appointments?
Maintenance should be 3-4 weeks as the hair will be thin and sparse, resulting in a more comfortable experience. After 4-5 weeks, the hair cycle starts to go into its shedding phase which will result in uneven results. After 6 weeks, the hair cycle restarts completely and you are back to square one.
What are your hours of operation?
Tuesday to Friday, we are open from 10am-5pm.
Saturday to Monday, we are open 10am-2pm.
HOWEVER, we are available afterhours by appointment only. Please call or text the salon for availability - 905-736-2744.
What payment methods do you accept?
We accept cash, credit and e-transfer.
Card payments are subject to a 4% service fee.
We do not have a ATM available for use.
Is there parking?
Yes! We are located in a plaza with plenty of parking spaces available. There is extra parking around back as well.
What is your cancellation/reschedule/late policy?
As we are a busy salon and our team is commission based, we kindly ask that you provide ample notice for cancellation or rescheduling.
We send out appointment reminders via text 24 hours before.
Please let us know at least 24 hours in advance so that we can ensure the slot is filled.
Less than 24 hours notice will result in a 50% charge of the reserved service amount.
No Shows or Less than 12 hours will result in a 100% charge of the reserved service amount.
Late fees of $2.00 per minute are applicable 5 minutes after your appointment time. If you are late to your appointment, it may affect the appointments after you and we want to ensure we respect all of our clients time, just as we wish that you respect ours.
The fee may be waived if there is an emergency or you are feeling unwell. However, should we notice that this is a common occurence, pre-payment and standard policy will apply moving forward.